Service is our most important product. Our customers expect and shall receive maximum service effort. We shall maintain the highest regard for service in every form. When a customer has a need, we shall use every asset and avenue provided to us for fulfilling the need. We shall never fail to recognize that no detail is too small, no discrepancy too insignificant and no question too trivial if it breaks the chain of events that leads to the loss of a customer. We are here because of our customers - our customers are not here because of us.
Innovation is our major investment in the future. Our customers expect innovation to increase the value of our service without increasing the cost. We shall be committed to ongoing and never ending efforts to implement innovative ways to improve efficiency and reduce ccosts without the sacrifice to safety or service.